The "one door" session at Yen Bai Taxation Department solved the tax problems for people

To implement resolutions aming to remove difficulties and facilitate taxpayers; simplify administrative procedures, raise the sense of responsibility and discipline in the performance of official duties, contributing to improve the business environment; enhance the national competitiveness index, the tax department reduced the implementation time to about 420 hours, the time for administrative procedures on tax reduced from 537 hours to 117 hours; At the same time, reduced 8 times declaration and payment of value added tax, reduced 4 times to submit the provisional company income taxes declaration.

The General Department of Taxation has strongly implemented information technology application projects in collecting and paying taxes, reducing time costs and creating maximum advantage for enterprises carrying out tax procedures.

So far, basically all tax administrative procedures have been implemented electronically, the system of tax declaration and tax payment system has been implemented in 63/63 provinces and cities.

After 3 years of implementation of Resolution 19 of the Government, the business environment of Yen Bai province has been improved sharply. According to the announcement of the Vietnam Chamber of Commerce and Industry (VCCI), the provincial competitiveness index (PCI) of Yen Bai has increased compared to the time before the implementation of Resolution No.19. In 2016, Yen Bai ranked 47^th of 63 provinces and cities (increased 4 levels compared to 2015).

This is the result of the province's efforts in implementing the action program of improving the investment environment, enhancing the provincial competitiveness index (PCI). In part,  Yen Bai Taxation Department has stepped up tax administrative procedures reform; Tax policy is increasingly open, transparent, understandable and easy to implement.

Up to now, the taxation branch has publicized 300 regulated administrative procedures in the field of tax administration, of which 12 administrative procedures fall under jurisdiction of the General Department of Taxation, 165 administrative procedures are under the jurisdiction of the Tax Department and 123 administrative procedures are under the jurisdiction of the district tax department, helping taxpayers facilitate in research and implementation; At the same time, supervising tax officials better.

The receipt and resolution of tax administrative procedures at the “One door” section of the Office of the tax department and district Tax departments are carried out according to their competence and regulations and do not cause any delay or troubles to taxpayers.

To synchronize with the institutional reform and management modernization, General Department of Taxation has applied to manage taxation based on risk assessment to improve the efficiency and effectiveness of tax management; limited the overlapped inspection and examination, ensuring the prevention and strict handling of tax evasion cases, and not disturbing enterprises adhering to good tax obligations.

In order to implement solutions efficiently to achieve the set objectives, the General Department of Taxation has strengthened the disciplines and adjusted the attitude and behaviors of tax officials to taxpayers and accelerated the administrative procedure reform  to facilitate the taxpayers. At the same time, reforms of the tax authorities have been recognized by the business community as reflected in the overall satisfaction rating of 71% in 2014 and 75% in 2016 respectively to tax administrative procedure reform.